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The Patients
Charter sets out the rights and standards
for service which you can expect from the NHS. Everybody has the right
to receive NHS care on the basis of need, not on the ability to pay, lifestyle
or any other factor, and the NHS is expected to make it easy for everyone,
including disabled people, to use its services.
If the Charter is seen to achieve its ideals is another
question!
Services Provided
GP
services General practitioners
(GPs) provide general medical care themselves and can refer you
on to other NHS professionals or services if necessary. As well as medicines
your GP can prescribe items such as elastic stockings, trusses and some
wound dressings. See Equipment Most GPs work in partnership with other
doctors and are supported by healthcare teams. Staff may include practice
nurses, community nurses, therapists and health visitors. They also arrange
for aids and equipment for home nursing to be provided, such as incontinence
pads and special beds and mattresses. Community mental health nurses work
with people with mental health problems. There are also nurses based in
the community who work with people who have learning disabilities. Health
visitors support families with disabled children.
Physiotherapists Physiotherapists have specialist
skills in the physical treatment and rehabilitation of people. They help
people with a wide range of joint problems, chest conditions, incontinence,
pain or difficulties in moving, balance and control of their limbs. They
work widely in hospitals and the community, often as part of a multi-disciplinary
team, offering a range of therapies.
Occupational
therapists Occupational Therapists
work with people of any age with physical or mental problems to promote
their independence in caring for themselves, in employment and in leisure
activities. In hospital they are part of a multi-disciplinary team enabling
patients to return home. In the community, the emphasis is on working
with disabled people and their families or carers to resolve the practical
problems and restrictions on lifestyle they experience. They have particular
expertise and advice to offer in the field of aids, equipment and housing
adaptations.
Speech
and language therapists Speech and language
therapists treat children and adults with communication difficulties from
a wide range of different causes. After assessment and diagnosis, the
therapist decides upon a treatment programme to maximise communication
skills. When it is not possible to achieve spoken language, methods such
as signing or the use of technological aids may be tried. Speech and language
therapists can also help with swallowing and feeding problems.
Social workers see Social Services
NHS
chiropody services NHS
chiropody /podiatry services may be provided free of charge in a wide
variety of settings, including local health centres, day centres and GP
surgeries, although this may be limited to medical foot problems rather
than routine care. Your GP can direct you to their services.
Pharmacy
services If you cannot get
out of the house, it is usually possible to have your prescriptions collected
and delivered to your home. Contact your local pharmacist.
Dental
services The community dental
service brings dental treatment to people whose disability prevents them
from visiting a dentist. General dental practitioners will also treat
you at your home or temporary residence, provided your condition requires
this and you are no more than five miles away from their practice premises.Ask
your local dental practice about this service.
NHS sight tests If you are unable
to get out of the house, you can arrange to have your eyes tested at home.
Contact your optician for details.
The Patients Charter and You from The Patients Charter, Freepost, NEA 959,
Wetherby, West Yorkshire LS23 6YY IN WALES, from HS4
Division,
Welsh Office, Cathays Park, Cardiff CF1 3NQ
A Guide to the National
Health Service and OPH 2 Health & Well-being - a guide for
older people
Both available from Department of Health, PO Box 419,
Wetherby LS23 7LN
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