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Recovery of Benefits from Compensation

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If you are getting a social security benefit and have had an accident, an injury or a disease for which someone else is to blame your compensation may be affected.

When someone claims compensation, the person or company they are claiming from (the compensator) must tell the Compensation Recovery Unit. The compensator is the person or organisation likely to be paying the compensation.

The Compensation Recovery Unit (CRU):

Works with insurance companies, solicitors and DWP customers, to recover amounts of social security benefits paid as a result of an accident, injury or disease, where a compensation payment has been made. This is known as the Compensation Recovery Scheme. Costs incurred by NHS hospitals and Ambulance Trusts for treatment from injuries from road traffic accidents and personal injury claims. This is known as Recovery of NHS Charges.

Have you:

Claimed or received compensation? or
Received a social security benefit because of your accident, injury or disease?


If Yes to both, the compensator has to pay back the amount of social security benefit you have received as a result of your accident, injury or disease to the Department for Social Development.

The amount the compensator has to pay equals the total benefit you are paid from the day after the accident or injury to the date of the final compensation payment or for up to 5 years – whichever is earlier. If you have claimed benefit because of a disease, the amount the compensator has to pay is worked out from the day you first claimed a benefit because of the disease.

Reducing your compensation payment

The compensator may reduce your compensation in certain circumstances if you have had benefit to meet the same need.

For loss of earnings

The compensator can only reduce your compensation for loss of earnings in the past if you have had one of these benefits to meet the same need:
  • Disability Working Allowance
  • Incapacity Benefit
  • Income Support
  • Industrial Injuries Disablement Benefit
  • Invalidity Pension
  • Invalidity Allowance
  • Jobseeker’s Allowance
  • Reduced Earnings Allowance
  • Severe Disablement Allowance
  • Sickness Benefit
  • Statutory Sick Pay paid before 6 April 1994
  • Unemployability Supplement
  • Unemployment Benefit.

For cost of care

The compensator can only reduce your compensation for cost of care in the past if you have had one of these benefits to meet the same need:
  • Attendance Allowance
  • Disability Living Allowance (care component)
  • Industrial Injuries Disablement Benefit increase for Constant Attendance Allowance or Exceptionally Severe Disablement Allowance.

For loss of mobility

The compensator can only reduce your compensation for loss of mobility in the past if you have had one of these benefits to meet the same need:
  • Disability Living Allowance (mobility component)
  • Mobility Allowance.

Other reasons

Compensation for other reasons, such as pain and suffering, cannot be reduced in any circumstances.

Retirement Pension

Retirement Pension does not have to be paid back from compensation but if you get any of the benefits shown above after retirement age, they may have to be paid back.

War Pensions

If you get a pension from the Service Personnel and Veterans Agency, this may go down because of your compensation.

If you are awarded compensation

Check the facts

The Compensation Recovery Unit sends a certificate of recoverable benefit to the compensator and a copy of the certificate to you or your representative. The certificate shows how much benefit, if any, the compensator has to pay back to the Department for Social Development. If you do not agree with the information on the certificate, you have the right to ask for a review. There is information on the certificate that tells you what to do.
.

If you do not agree with a decision to reduce your compensation, you may be able to appeal. You can only do this after the compensator has reduced your compensation to repay benefit to the Department for Work and Pensions. You must appeal within one month of the date that the compensator makes the final payment of benefits to the Compensation Recovery Unit.

You can get more information from the leaflet Z2 What to do if you think a Compensation Recovery Scheme Certificate is wrong. You can get this from the Compensation Recovery Unit given below.

If you are receiving benefit

You must tell the office that pays your benefit as soon as you get your compensation if you receive:
  • Income Support
  • Working Tax Credit
  • Jobseeker’s Allowance
  • Housing Benefit
  • Council Tax Benefit
  • Pension Credit
  • If you get a pension from the Service Personnel and Veterans Agency, please make sure you let them know. Call the Veterans Free Helpline on 0800 169 2277. People with speech/hearing problems using text phones should dial 0800 169 34 58.

Where to get help and advice

England, Scotland or Wales
The Compensation Recovery Unit
Durham House
Washington
Tyne and Wear
NE38 7SF

Compensation claims

High Volume Certificate team

Requesting a certificate

Fax: 0191 22 52359
Email: cru.highvolumeareacertificates@dwp.gsi.gov.uk

Notifying CRU of a settlement

Fax: 0191 22 52359
Email: cru.highvolumeareasettlements@dwp.gsi.gov.uk

Personal Injury claims

Please telephone 0191 22 followed by the extension

Injured persons surname Extension Fax Email
A - Godfrey A 52383 52366 cru.assessment1@dwp.gsi.gov.uk
Godfrey B – Noble A 52511 52645 cru.assessment8@dwp.gsi.gov.uk
Noble B – Z 52804 52759 cru.assessment12@dwp.gsi.gov.uk

Disease claims

Please telephone 0191 22 followed by the extension

Injured persons surname Extension Fax Email
A – Knight 52435 52955 cru.disease1@dwp.gsi.gov.uk
Knights – Z 52435 52955 cru.disease2@dwp.gsi.gov.uk

Clinical Negligence claims

Telephone: 0191 22 52960
Fax: 0191 22 52446
Email: cru.clinicalnegligence@dwp.gsi.gov.uk

NHS

Telephone: 0191 22 52588
Fax: 0191 22 52590
Email: cru.nhsops@dwp.gsi.gov.uk

Reviews

Telephone: 0191 22 52352
Fax: 0191 22 52343
Email: cru.reviews@dwp.gsi.gov.uk

Appeal claims

Injured persons surname Extension Fax Email
A – Keh 52333 52309 cru.appeals1@dwp.gsi.gov.uk
Kei – Z 52321 52309 cru.appeals2@dwp.gsi.gov.uk

Customer Service Managers

If you have spoken to one of the contacts shown above but you were not happy with the level of service you received, you can speak to a Customer Service Manager.

Injured person’s surname Contact Telephone
A - Godfrey A Brian Morrissey 0191 22 52092

Godfrey B – Noble A

Lynda Lyall 0191 22 47819
Dave Thompson 0191 22 52009
Noble B - Z Susan  Steadman 0191 22 52672
Disease, Clinical Negligence and Reviews Lynsey Coxon 0191 22 47978
NHS Ann Smith 0191 22 47823
Appeals Ian Johnson 0191 22 52676
CRU Policy Liaison Kevin Connolly 0191 22 47827

Northern Ireland

The following contact details should be used when the injured person lives in
Northern Ireland only.
Magnet House
81-93 York Street
Belfast
BT15 1SS

Phone number: 028 9054 5890
Fax: 028 9054 5889
Email: cruteam-magnethouse@nissa.gsi.gov.uk

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