Focus on Disability

Mental Health Helplines in the UK - For Sufferers and Carers

Phone numbers and contact details of charities and organisations offering support
and advice in times of difficulty or distress through a mental health problem.

Agoraphobics United
02392 423792
Daily 24 hours
National: A telephone listening
ear service offering support
to housebound, agoraphobic,
lonely, isolated and those with
mental health issues. We believe
a problem shared is a problem
halved. Calls are free from a UK
landline. We cannot accept calls
from mobile phones.
Andover Crisis and
Support Centre

01264 366122
Mon 08:00 - 17:00
Tue 09:00 - 18:00
Wed 08:00 - 17:00
Thur 14:00 - 18:00
Fri 09:00 - 18:00
Sat 11:00 - 15:00
National: Telephone and drop
in service offering information
and support on a range of health
and social issues. Signposting to
other services where appropriate.
Counselling service also available.
Anxiety Alliance
0845 296 7877
Daily 10:00 - 22:00
National: Self help to those who
suffer from anxiety disorders,
panic attacks and obsessive
compulsive disorder, together
with those who wish to withdraw
from tranquilliser and anti
depressants. Help and support
will be provided for their
Anxiety UK
08444 775774
Mon-Fri 09:30 - 17:30
National: User-led, charity
offering information and
supportive services including
therapy and a helpline for all
anxiety disorders including panic
disorder, obsessive compulsive
disorder, post traumatic stress
disorder, phobias, generalised
anxiety disorder. Email
support service available.
0845 634 1414 (Adult)
0845 634 7650 (Youth)
Mon-Fri 10:30 - 20:30 (Adult)
Mon-Fri 16:30 - 20:30 (Youth)
Sat 13:00 - 16:30 (Adult/Youth)
National: The UK Charity
supporting people affected by
eating disorders. beat provides
Young People’s and Adult
Helplines including telephone,
email and texting support. A
comprehensive website offers
information and access
and Luton Mind
Bristol Crisis Service
for Women

Mon-Fri 19:00 - 21:00
National: TESS confidential text
and email support for girls and
young women affected by selfinjury.
Text: 07800 472908
(charged at your normal rate)
Email: go to our website and
follow the link to “TESS text and
email support”.
Bristol Mindline
0808 808 0330
Wed-Sun 20:00 - 00:00
Bristol and surrounding area:
Free confidential listening
service to anyone in crisis or to
callers who need to talk about a
range of emotional, mental health
and wellbeing issues. This service
is also available to carers, friends
and family.

Campaign Against Living
Miserably (CALM)

0800 58 58 58
Sat -Tue 17:00 - 00:00
National: A helpline aimed
at young men 15-35 offering
support, information and
signposting. Calls are free from
landlines and most mobiles.
Webchat service:
5pm - Midnight everyday.

0800 917 0464
Daily 24 Hours
Northamptonshire: Countywide
service for people who currently
use Northamptonshire NHS
Mental Health Services. We offer
emotional and psychological
support for people who are
experiencing diffi culty, and will
help them work through their
concerns and signpost where
City of York Council
Mental Health Support Line

Daily 24 hours
York, Easingwold, Selby
District and Tadcaste
r: Access
by referral. Referrals can be
made by GP or other health
Combat Stress
0800 138 1619
Daily 24 hours
National: Free and confidential
mental health advice and support.
The Combat Stress Helpline is for
current and ex-Service personnel,
their families and carers, as well
as healthcare professionals.
Text: 07537 404719
Connect Assist Ltd
National: 24/7 support by
information, live chat, email
or phone for the service users
of a variety of charities. Also
help charities with systems to
collect data including outcomes
data cost effectively. Support
lines offer information, practical
and emotional support to those
working and retired individuals
and their families.
0800 501254
Hambleton and Richmondshire,
Harrogate and District, Craven
Mon - Fri 16:30 - 09:00
Daily 24 hours
Telephone helpline, supporting
people with mental health
problems, their carers,
family and friends.
Crossline Coventry
0845 3377789
Daily 18:00 - 00:00
National: A Christian staffed
helpline offering a listening
ear. Although based in Coventry
and Warwickshire we receive
a signifi cant numbers of calls
from outside our local area
from callers wanting spiritual
support and help with their
mental health.
Crossline Hull
01482 620820
Daily 19:00 - 22:00
(answerphone out of hours)
National: A confidential Christian
staffed helpline, offering prayer
(should the caller desire). All
volunteers have completed an
accredited Listener’s Training
Course. Face-to-face prayer
ministry can be arranged by
fully trained Christian prayer
Crossline Plymouth
01752 666777
Mon-Fri 10:00 - 00:00
Sat-Sun 13:00 - 00:00
National: Impartial,
nonjudgemental listening service.
Also offers a face-to-face
Counselling Service after
assessment with qualifi ed
Counsellors using a person
centred approach.
Counselling: 01752 664243}
Doctors’ SupportLine
0844 395 3010
Mon-Tue 20:00 - 23:00
Wed-Fri 20:00 - 22:00
Sun 16:00 - 22:00
National: The Doctors’
SupportLine offers listening and
support to any doctor or medical
student who needs it – talking
things through, looking at options
or just sharing the personal
problems, large or small. Trained
volunteer doctors offer friendly,
confidential, anonymous support.

Depression Alliance - does not currently run a helpline but you can call their information pack request line on 0845 123 23 20 to leave your name and address,They will then send you an information pack . All calls will be charged at the local rate. You can also request an information pack by email. The contact details for other areas of Depression Alliance are listed below.

England Office
Depression Alliance
20 Great Dover Street

Greenwich Mind
0208 853 1735
Mon-Fri 10:30 - 16:30
Tue & Thur 18:00 - 21:00
Sat 10:00 - 13:00
Greenwich: Telephone
counselling service for
immediate help and support in
a crisis, the opportunity to talk
over a problem in confi dence,
ongoing support, information
about the services the Centre
offers and general information.
01274 594594
Daily 12:00 - 21:00
Bradford, West Yorkshire:
District wide confidential mental
health information and support
service to people experiencing
mental distress, their carers
and families and to anyone with
concerns about their own or
another’s mental wellbeing.
Islington Mind
0845 123 23 73
Mon-Sat (inc BH) 17:00 - 21:30
(last call taken at 21:00)
Islington: An out of hours
telephone helpline and
counselling service, offering
people with severe and enduring
mental health problems telephone
and face-to-face counselling as
Lambeth Mind
0207 735 3505
Mon 13.00 - 16.00
Wed 10:00 - 13:00
Thur 13.00 - 16.00
Lambeth and Southwark:
ConfiKL;/dential mental health
information phone/email service
for local people who experience
mental distress. We do not offer
counselling or advice as we are
an information service only.
Lifeline Cambridgeshire
0808 808 2121
Daily 19:00 - 23:00
Cambridgeshire and
: Lifeline supports
people experiencing emotional
distress by providing: someone
to talk to, support and empathy,
guidance through a crisis,
liaison with other agencies,
information on local and national
resources and mental health
London Lesbian & Gay

0300 330 0630
Daily 10:00 - 23:00
National: provides a range of
services for the lesbian, gay,
bisexual and transgender (LGBT)
community, including a helpline,
online chat, email support,
information on sexual health and
the Turning Network database,
a public access search facility
that enables anyone to look for
support or services catering for
the LGBT community.
Mental Health Matters
Psychological Services

Confidential emotional support to anyone who calls the line. They can provide information on many local
and national services specific to mental health and other issues.
Coventry & Warwickshire
0800 616 171
Daily 24 hours
Online chat 24 hr service
SMS 07786 202242
0800 085 1718
Mon-Fri 17:00 - 09:00
Weekends and BH 24 hours
Kent & Medway
0800 107 0160
Daily 24 Hours
Online chat 24 hr service
North Tyneside
0845 601 2458
Daily 18:00 - 06:00
0800 052 7350
Daily 18:00 - 06:00
0800 085 7027
Mon-Fri 17:00 - 09:00
Weekends and BH 24 hours
Online chat 24 hr service
0845 045 7110
Mon-Fri 17:00 - 09:00
Weekends and BH 24 hours
0845 601 2457
Daily 18:00 - 06:00
Redcar & Cleveland
0800 052 0658
Daily 18:00 - 06:00

Stockton on Tees
0800 052 7349
Daily 18:00 - 06:00
0800 013 0626
Mon-Fri 17:00 - 09:00
Weekends and BH
24 hours
Online chat service
Mental Health Helpline
– Lancashire

0500 639000
Mon-Fri 19:00 - 23:00
Sat-Sun 12:00 - 00:00
Lancashire: Freephone out
of hours helpline offering
listening, emotional support and
information to anyone concerned
about mental health.
Our trained operators have
access to a database with local
and national services registered.
Mind infoline
0300 123 3393
Mon-Fri 09:00 - 18:00
National: A mental health
information service to service
users, professionals, carers and
the general public contacting
us by letter, phone or email.
We offer information, support
and understanding and suggest
possible options to enable people
to make informed choices.
Mindline Somerset
01823 276892
Wed, Fri, Sat & Sun 20:00 - 00:00
Somerset: Confidential helpline
devoted to mental health issues:
for anyone experiencing emotional
distress. Our callers are of all
ages and whether they need our
support, require information or
signposting to other agencies, we
give them time and space to be
heard, consider their
options with understanding
and encouragement.
National Phobics Society

Helpline for people who experience anxiety, phobias, panic attacks,phobias and compulsive disorders. Individual counselling available in NW England.

0161 227 9862 (Monday – Friday 10am-5.30pm) + answer machine
0870 7700 456
Fax: 0161 227 9862

No Panic

Helpline, advice, counselling and self-help for people who experience anxiety, panic attacks, phobias or compulsive disorders.

01952 590005 (office Number)
FREEPHONE 0808 808 0545 (10am–10pm every day)

NHS 111
Daily 24 hours
National: Provides information
and advice about health, illness
and health services to enable
callers to make decisions about
their healthcare and that of
their families.
Nightline Association
For more information including
opening hours or to find your local
Nightline visit
National: Network and support
organisation for 33 Nightlines
across the UK and Ireland.
Nightlines are confidential
listening and information services
run by and for students overnight
in their Universities and Colleges.
0808 800 0306
Text: 07717 989021
17:00 - 00:00 365 days a year
Cornwall and the Isles of Scilly:
A listening service and emotional
support service for anyone
over 18 providing understanding,
support and respect to callers
experiencing emotional distress.
To promote and encourage
callers’ personal empowerment
and to retain
North Essex Resource
and Information Line
for Mental Health (NERIL)

0845 090 0909
16:00 - 08:00 365 days a year
North Essex: A support service
for callers in emotional distress,
providing information, support and
assistance in crisis prevention
and intervention in “partnership”
with North Essex Mental Health
NHS Trust and Emergency Teams
as appropriate.
Webchat service
available at:

OCD Action
0845 3906232
Mon-Fri 10:00 - 16:00
National: Support and information line for people affected by obsessive compulsive spectrum disorders.
0800 068 41 41
Mon-Fri 10:00 - 17:00
Mon-Fri 19:00 - 22:00
Sat & Sun 14:00 - 17:00
National: Confidential helpline
giving support and practical
advice to young people
worried about themselves and
to anyone else concerned that
a young person they know
may be at risk of harming
Premier Life
Rethink Asian Mental
Health Helpline

0808 800 2073
Mon & Wed 16:00 - 19:00
Tue & Thur 12:00 - 15:00
Kent, Bexley and Crawley:
A free (from BT landlines) and
confidential service specifi cally
for Asian communities affected
by mental illness. Offering a
culturally sensitive listening ear
and information service. Staffed
by volunteers who speak a variety
of Asian languages and are
fully trained in cultural
competence and awareness.

0207 316 0808
Daily 09:00 - 00:00
National: Confi dential helpline
offering a listening ear, emotional
and spiritual support from a Christian
perspective and where appropriate
Mind and Soul

Mind and Soul is a Christian
response to mental health aiming
to offer information, resources and
networking through its website.
Rethink Mental
Illness Helplines

For more information on Rethink
A telephone support service
for people experiencing mental
distress. The service offers
confi dential support and information
to people with mental health
problems and their carers.

0800 519 3013
24 hours 365 days a year


08000 272 127
Mon-Fri 17:00 - 09:00
Weekends & BH 24 hours
North East Lincolnshire
0808 800 1010
Mon-Fri 17:00 - 09:00
24 hours Weekends and BH
08000 272 127
Mon-Sun 17:00 - 01:00
Self-harm helpline

0808 801 0606
Fri 16:00 - 21:30
Sat-Sun 17:30 - 23:00
Mon 16:00 - 21:30
0800 132 561
Tues-Thurs 18:00 - 21:00
Sat-Sun 18:00 - 21:00
Nottingham City
08000 272 127
Mon-Fri 17:00 - 09:00
Weekends & BH 24 hours
Rochdale and
District Mind

0844 894 0180
Mon-Fri 09:00 - 17:00
Rochdale and District: For
anyone in the community
concerned about mental health
issues contact us by phone or
email. We help people make
informed choices by providing
information and resources
appropriate to their needs.
Scottish Association for
Mental Health National
Information Service

0800 917 34 66
Mon-Fri 14:00 - 16:00
Scotland: Provides information
and signposting in relation to
mental health by telephone
and email.
Scunthorpe and
District Crossline

01724 852244
Wed & Sun 19:00 - 22:00
Crossline National
0845 33 77 789
Daily 18:00 - 00:00
National:Trained confidential
listeners at all times. If you
are bereaved, sad, lonely or
depressed, we wait for your
call because we care!

SANE services provide practical help, emotional support and specialist information to individuals affected by mental health problems, their family, friends and carers.

Helpline: 0845 767 8000 (6pm – 11pm)
Support Forum:

The Samaritans

The Samaritans provide 24 hour, confidential, emotional support for anyone in crisis.

08457 909090 (24 hours)

Staffordshire Mental
Health Helpline

0808 800 2234
Mon-Fri 19:00 - 02:00
Sat-Sun 14:00 - 02:00
Staffordshire: Provides a “safe
place” to talk through worries
and concerns about your own
mental health and emotional
wellbeing or that of someone
who is close to you across the
Staffordshire area. Calls are free
and confidential.
The Line to What Now?
0800 511111

Text: 07786 511111
Daily 10:00 - 22:00
Lancashire, Wiltshire,
West Yorkshire and
North England:

A range of interactive live
channels offering support,
information and advice on many
issues, including emotional health
and wellbeing, to young people
aged 11 to 25, principally in the
North West.
What Now?
Feel Like Self Harm
(FLSH) Text Service

Diversions from self harm for those
who want to stop, 24/7
Text FLSH to 077 66 36 33 90

BOOST - messages to help you feel better
Text BOOST to 077 66 36 33 90

0845 458 2914
0117 916641

Mon 10:00 - 12:00 & 20:00 - 22:00
Tue 10:00 - 12:00, 13:00 -15:00
& 20:00 - 22:00
Wed 10:00 -12:00 & 13:00 - 15:00
Thur–Fri 10:00 - 12:00
Bristol: Listening support to
women experiencing emotional
distress including domestic abuse.
Also information on other services
such as subsidised
York Mind
01904 643364
Mon-Fri 09:00 - 17:00
York: Information about mental
health and services to people
living in the area, including people
affected by mental and emotional
distress; their family members
and carers as well as health and
social care professionals working
in other local organisations.
Young Minds Parents

0808 802 5544
Mon-Fri 09:30 - 16:00
National: Free confi dential online
and telephone support, including
information and advice, to any
adult worried about the emotional
problems, behaviour or mental
health of a child or young person
up to the age of 25.
Chat online:
Mon-Fri 11:00-13:00
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