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You are here > Home > Benefits and Allowances > Advisor Guidance - Personal Independence Payment

Advisor Guidance - Personal Independence Payment (PIP)

A Guide from the DWP for Advisors Helping Disabled People Claim or Transfer to the Personal Indepedence Payment (PIP)

see also:
Personal Independence Payment (PIP) - A Guide and
Personal Independence Payment (PIP) - Benefit Rates 2019 to 2020 and 2018 to 2019

As part of wider welfare reform, Personal Independence Payment (PIP) replaced Disability Living Allowance (DLA) for new claims from people who were aged 16 to 64 on 8 April 2013 or reach(ed) age 16 after that date.

From 28 October, we are inviting existing DLA claimants living in Wales, West Midlands, East Midlands and parts of East Anglia to claim PIP if:

  • we receive information about a change in care or mobility needs on or after 28 October;
  • their fixed term award is due to expire on or after 17 March 2014;
  • they turn 16 years old on or after 7 October 2013 (unless they have been awarded DLA under the Special Rules for terminally ill people); or
  • an individual chooses to claim PIP instead of their DLA.

This will allow us to test the claimant reassessment journey with a smaller number of claims, using an approach similar to the one we took with new claims in the controlled start postcodes in April.

New claims to PIP will continue as they are now across Great Britain and any claimant who has been asked to attend a consultation should do so.

A reassessment postcode map is part of the PIP toolkit for support organisations, together with tailored communications and guidance for the health sector, local authorities and carers.

Further decisions on extending reassessment for people in these circumstances will be taken in due course and will be informed by the experience of introducing reassessment in a gradual way first.

From October 2015, we plan to start to contact everyone else receiving DLA inviting them to claim PIP. We will write to individuals in plenty of time and they do not need to contact DWP now. We expect to have contacted everyone who needs to claim PIP by late 2017.

How to claim

Phone the PIP new claims number 0800 917 2222 (textphone 0800 917 7777). We're only gathering a limited amount of basic information from this initial call - visit for the details to have ready.

If a claimant is unable to deal with us over the phone, or can't get help to make the initial claim call, they can request that we post a paper PIP claim form to them to capture the basic information necessary. Stocks of clerical claim forms are not available to order.


Please encourage claimants to phone the PIP enquiry line 0845 850 3322 (textphone 0845 601 6677). It is important claimants and advisors also use this number for questions and comments - doing so means we can help more quickly and effectively.

Forms and leaflets

To make sure you're offering the best advice, please destroy any stocks of DLA1A Adult, DLA1 Adult claim forms and DLA for Adults leaflets (code DWP016 or DWP016w).

Please make it clear to claimants that using these forms could delay new claims. Instead, issue a copy of the new PIP leaflet (DWP041 or DWP041w in Welsh) and ask them to call us on the numbers above.

You can still use the DLA form for children and the DLA for Children leaflet (DWP013 or DWP013w).

For Up-to-date information about PIP

Visit for the latest information

More information about welfare reform can be found in the DWP reform communications toolkit and the Universal Credit toolkit for partner organisations.

Please continue to email us at with your questions and to share your experiences of PIP. We can also offer advice or help with tailoring materials for you.

Information from the Department for Work and Pensions (DWP)

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